Privacy & chatbot information
Updated October 31, 2026.
Using the plan helper
Quick-topic answers are prepared site guidance and run in your browser. Typed questions use AI only when the helper identifies AI conversation as connected. In that mode, your question and up to eight recent conversation messages are sent to Mainstay’s server and OpenAI to generate an answer.
Do not enter Social Security numbers, payment details, confidential case documents or sensitive personal legal facts. The helper is for general plan navigation. It is not legal advice, a law firm, an enrollment system or a live associate.
Conversation handling
The site does not intentionally save chat transcripts to a customer database. Conversation history remains in page memory and clears when the page is left or refreshed. AI requests use OpenAI’s store:false setting; this does not eliminate processing or retention under the provider’s applicable policies. Infrastructure providers may process standard request and security data.
Applications and payment
Enrollment is not yet connected. This site does not take membership applications or payments. Future official enrollment pages will have their own applicable notices and terms.
Other services
Official product information links may open external sites with separate privacy practices. No advertising tracker is used. Aggregate site measurement is explained below.
Find follow-up and contact options on our contact page. OpenAI’s privacy policy explains its processing practices.
Contact requests, accounts and measurement.
Updated October 31, 2026. When you request an update, Mainstay saves your name, email, state, selected interest and permission to follow up. Phone and address fields are optional on contact profiles. The owner uses these records for the requested follow-up and customer service.
Account sign-in uses Supabase Authentication. Passwords are handled by the authentication service, not stored in Mainstay’s CRM. Verified customers can save their own details and plan preference. The private owner workspace can view contact records, add notes and record the source of enrollment or billing updates.
Mainstay does not collect card numbers, bank details, Social Security numbers or legal case files. A saved plan preference is not an official membership or proof of payment. Any imported payment status requires a report source and review date.
We count page views and selected button actions in daily totals, without advertising cookies or a persistent visitor identifier. Request addresses are used transiently for abuse controls; only a rotating one-way hash is retained for rate limiting and is removed after expiry. These counts include repeat visits and may include automated traffic; they are not unique-visitor counts.
Mainstay uses Cloudflare-hosted application storage for CRM records and aggregate counts, Supabase for account authentication, and OpenAI for typed questions in the plan helper as described above. Do not enter sensitive personal information in the chatbot.
You may decline follow-up by leaving the permission box unchecked and continuing to browse. To withdraw permission or request correction or deletion, message Mainstay through its Facebook Page; identity verification may be needed before changing a record. Follow-up messages should include a way to stop future marketing contact. With your permission, Mainstay can send an email confirmation and up to three requested follow-ups: a welcome, a plan FAQ guide after two days, and a final check-in after seven days. Inquiry addresses must be confirmed before the sequence starts. Each message includes a stop link. Sending depends on the email provider being connected. No automatic payment reminders or text messages are sent.